We understand that as a small business owner, you’re busy managing your business—so we make managing your wireless service easy. Whether you have questions about Phones and Devices, Billing, or Plans and Services , T-Mobile’s online support helps you find the information you need, when you need it.
Business accounts can take advantage of online support options on
Individual multiline accounts will require the assignment of a Primary Account Holder (PAH) to access certain options. Business accounts will require the assignment of Master Privileges for online bill viewing.
Phone and device
Upgrade your phone or device
T-Mobile makes it easy to upgrade your phone online. You may qualify for discounted upgrade pricing based upon both the length of time since your last upgrade and your current rate plan.
Order status and tracking
Check the status or track the shipment of new phone orders, upgrades, and exchanges.
Phone upgrade qualifications
There are multiple levels of upgrade discounts available to you. You start qualifying for upgrade discounts one year after your last discounted purchase.
Report a lost or stolen phone
T-Mobile support can help you suspend a line, file an insurance claim, replace a phone, or even help you find or secure your phone if you have Premium Handset Protection.
Phone and device FAQs
Have a specific question about your phone or device? Get the help you need online. Just select your device and view helpful, time-saving content such as getting started, user manuals, device simulators, discussions, and more.
Bill payment options
T-Mobile offers a variety of payment options to meet your needs.
You can check your account balance free of charge 24 hours a day, seven days a week.
With paperless billing, T-Mobile customers can receive their billing information online rather than in a printed, paper format.
Update your billing address
To change your billing account information online, you must either be the Primary Account Holder (PAH) for your account, or be granted permission by the Primary Account Holder.
Pay your bill automatically each month, using your checking, ATM, debit, or credit card account.
Plans and services
Avoid unwanted calls with this service that allows you to block messages to and from your phone.
Text messaging FAQs
Get answers to commonly asked questions about text messaging.
Voicemail menu and shortcuts
Save time with these handy voicemail hints.
Premium Handset Protection
Premium Handset Protection (PHP) provides protection against loss, theft, accidental damage, and malfunction. The PHP Bundle provides insurance and warranty coverage as well as access to Mobile Security at no extra charge.
Learn more about accessing your phone's address book on a secure T-Mobile server.