Quick access numbers
General Customer Care & Technical Support
From the T-Mobile app, on a T-Mobile phone
From your T-Mobile phone: 611
If you are calling about a technical issue with your T-Mobile service, please call from a different phone so that we can troubleshoot with you.
All calls made to this number from a T-Mobile handset are free from roaming, airtime, or long distance charges. Calls made to this number from landlines and non-T-Mobile phones will incur international long distance charges as well as any other additional charges that may apply.
Customer Care representatives are available daily from 3 a.m. to 10 p.m. PT
Call Us - TTY
TTY service is available for the hearing and speech impaired.
Call us via TTY toll free at 1-877-296-1018
TTY hours are from 5:00 a.m. - 10:00 p.m. PT, daily.
Rural Calling Issues
Are you experiencing early or false ringing, or problems completing calls to rural recipients? Click here to get help.
Just dial one of the following short codes and hit "Send," and we'll give you the info you need. It's fast, easy and free!
For your account balance and last payment received info.
For your minute use for the current billing cycle.
For your message use for the current billing cycle.
Questions and Comments
T-Mobile Customer Relations
PO Box 37380
Albuquerque, NM 87176-7380
Please don't send payments to this address.
You can pay your bill online, or by phone at 1-877-453-1304.