Contact Us

Quick access numbers

Shopping T-Mobile

For personal: 1-800-T-MOBILE
For business: 1-844-428-9675


General Customer Care & Technical Support

From the T-Mobile app, on a T-Mobile phone
From your T-Mobile phone: 611
Call: 1-800-937-8997

If you are calling about a technical issue with your T-Mobile service, please call from a different phone so that we can troubleshoot with you.
 

International Callers

Call: 1-505-998-3793

All calls made to this number from a T-Mobile handset are free from roaming, airtime, or long distance charges. Calls made to this number from landlines and non-T-Mobile phones will incur international long distance charges as well as any other additional charges that may apply.

Customer Care representatives are available daily from 3 a.m. to 10 p.m. PT



Call Us - TTY

TTY service is available for the hearing and speech impaired.

Call us via TTY toll free at 1-877-296-1018
TTY hours are from 5:00 a.m. - 10:00 p.m. PT, daily.



Rural Calling Issues

Are you experiencing early or false ringing, or problems completing calls to rural recipients? Click here to get help.

 

Short Codes

Just dial one of the following short codes and hit "Send," and we'll give you the info you need. It's fast, easy and free!
#BAL# (#225#)

For your account balance and last payment received info.
#MIN# (#646#)

For your minute use for the current billing cycle.
#MSG# (#674#)

For your message use for the current billing cycle.

Addresses

Questions and Comments

T-Mobile Customer Relations
PO Box 37380
Albuquerque, NM 87176-7380

Please don't send payments to this address.

 

Payment

You can pay your bill online, or by phone at 1-877-453-1304.

 

Bankruptcy Legal Notices

T-Mobile Bankruptcy Team
PO Box 53410
Bellevue, WA 98015-3410
DMCA Notices