We serve those who serve us by providing a discount on our signature Magenta plans. If you're interested in switching to or signing up for a First Responder plan at T-Mobile, check eligibility and learn how to verify your status. Learn more about all of our plans.

How do I get a First Responder plan?

We'll need to verify your First Responder status using the steps in the next section to get a First Responder plan.

• If you are new to T-Mobile, you can call 1-800-TMOBILE or go to your nearest T-Mobile store to activate on Magenta First Responder.
• If you already have a T-Mobile account, you can contact us to change your plan to Magenta First Responder.
• If the first responder member is not currently the Primary Account Holder, you may need to complete a Change of Responsibility. Review Transfer account or line ownership for more information.

General Requirements

• You're a present member, volunteer, or pensioned retiree of an eligible first responder organization.
• You're the immediate family member (spouse, child, or parent) of a first responder who's been lost in the line of duty.
• You have an active T-Mobile account with your name as the Billing Responsible Party (BRP) and Primary Account Holder (PAH). 
  • Being the PAH protects you from fraudulent use of your name for the purposes of gaining benefits. If the first responder was lost in the line of duty, his or her spouse or family member may verify eligibility.
  • Additional documentation may be required.
• First responder credentials may only be associated to one T-Mobile account. If you have multiple accounts, you'll need to choose which account you would like to qualify.
• Complete online verification within 45 days of activation by submitting acceptable documentation matching your first responder organization and status to help us verify your affiliation

Eligibility

If you can answer yes to any of these questions, you may qualify for a Magenta First Responder plan depending on your specific organization and role.

• Are you a state or local firefighter or volunteer firefighter?
• Are you a state or local law enforcement professional?
• Do you have an active EMT certification?
• Are you a paid ambulance driver or paramedic?
  
• Are you a member of a Search and Rescue organization?
• Are you a 911 dispatcher?

Who's not eligible?

• Federal first responder organizations
• Hospital personnel
• Former first responders who are not a pensioned retiree
• Cadets or Recruits who do not yet have documentation showing their affiliation

Verify my first responder status

Verify your status if you've already signed up for a First Responder plan or are interested in adding it. Verify your status within 45 days from activation or you will risk a price increase of up to $20 per line. Yearly verification is required.

To verify your first responder status, follow these steps or visit a T-Mobile store, and we will walk you through the process.

1. Log in to My T-Mobile.com or the T-Mobile app.
   • T-Mobile app: Select More > Profile Settings > First Responder Verification.
   • My T-Mobile: Select Menu > Account  >  Profile Settings  > First Responder Verification.
2. Select the correct line, your First Responder Status, and enter the required information into the form
   • If you are a nurse/doctor that has EMT certification, select the EMT option.
3. Select Submit Information.

If you are the child, parent, or spouse, of a first responder lost in the line of duty, please contact us and we can assist with the verification process.

In some cases (including most Business customers), you may be asked to provide additional details to verify your eligibility. If further information is required, we will notify you, and you may need to upload documents confirming your first responder status to complete your verification.

Acceptable Documentation

T-Mobile will accept numerous forms of verification based on organization and status.

• Only one form of ID is required for submission unless you have a special situation like a name change.
• Other documents that clearly show your first & last name, valid dates, organization, and/or status are also accepted.
• Submit additional documentation if the name on your document(s) does not match your current legal name (Change of Name, Marriage Certificate, etc.).
• Omit any sensitive information such as Social Security Number.
• The information provided is used solely for verifying first responder status and is destroyed after verification.
• Acceptable file formats include .bmp, .gif, .jpg, .png, or .pdf.

Document examples

• Volunteer or employee ID card
• Paystub less than 60 days old
• Signed affidavit issued from first responder agency
• Pension certificate
• EMT Certification